Question 1

What size should I order?

Accepted Answer

Our sizes range from XS-2XL.
Please see our sizing chart for more details and suggestions for fits.
All shirts, sweatshirts, and hoodies are a Unisex Cut. 
We suggest going a size down from your normal size for a true fit.
For a boyfriend fit, we suggest ordering your normal size.

Question 2

What type of material are the shirts made of?

Accepted Answer

Our shirts are designed with a superior Airlumed ring-spun cotton.
Ring spun cotton is a high end cotton that is thinner and softer than your regualr 100% cotton tees. Because of the unique manufacturing process our tshirts are more durable, and you will experience minimal shrinkage.

Question 3

What type of printing process is used on your apparel?

Accepted Answer

All of our products are printed with high quality ink.
Our products have very durable graphics that will not wash away, peel, or respond to physical contact.
This process withstands far more stress than others without losing the quality of the print.

Question 4

What forms of payment do you accept?

Accepted Answer

We accept all major credit cards such as Visa, Mastercard and Amercican Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information.
We also accept Pay Pal.

Question 5

How should I care for my garment?

Accepted Answer

1. We suggest washing the garment in cold water on a gentle cycle.
2. Hang on plastic hanger to air dry or place garment in dryer on low.

Question 6

Can I cancel or change my order?

Accepted Answer

We begin processing orders as soon as they are placed,for this reason we are unable to to cancel or make changes to orders.

Question 7

What should I do if my order is damaged ?

Accepted Answer

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Send an email to merakihlstudio@gmail.com and we will be more than happy to assist with processing a replacement order or issuing a refund.

Question 8

My order says delivered but I have not received it, what should I do?"

Accepted Answer

USPS is responsible for the delivery of your package. You will be provided with the tracking number once your package is shipped, except for international shipping. The shipping confirmation email will be sent once your order has left our facility. In the event you are unable to locate the package posted "in transit" or "delivered" we recommend contacting your local post office.

Question 9

What should I do if my shipping informaton is incorrect?

Accepted Answer

Meraki WILL NOT BE HELD LIABLE for any shipping address discrepancieswhich include lost, stolen, misplaced, or incorrectly delivered shipments.
Please note that we try to be very accomodating, please send us an email at merakihlstudio@gmail.com and we will try to help resolve the issue.

Question 10

My discount code is not working?

Accepted Answer

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site an be logged in upon check out to utilize discount code.

Question 11

What should I do if I receive the wrong item?

Accepted Answer

We apologize for the mix up and would like to ensure you get the correct item as quickly as possible! Feel free to send us an email at merakihlstudio@gmail.com (mailto:merakihlstudio@gmail.com?subject=Received Wrong Item)to notify us. Please include you order number, name, and email used on the order. Make sure to specify concern: original product ordered as well as the actual product you received including the design/style, color and size.

Question 12

Price Changes

Accepted Answer

Prices for our products are subject to change without notice.
 
The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.

MERAKI

Frequently Asked Questions